These terms and conditions are an agreement between AGS Travel, you and third party's website for using payment online on the website: www.agstravel.com.vn. Please click "Agree" toolbar to confirm that you understand and accept the website's terms and condition.
1. Meaning
"Terms and condition" means these terms and conditions between AGS Travel, customer and third party's websites ...
2. Use of the website
This Website is operated by AGS Travel and this Agreement is governed by the laws of Vietnam. You may only use this website to search for information, make legitimate reservations or purchases. You agree that shall not use this website for joint venture, partnership or employment relationship exit AGS Travel between you and AGS Travel and any other purposes, including without limitation, to make any speculative, false or fraudulent reservation or any reservation in anticipation of demand.
None of the trademarks, logos, service marks and the content or data displayed on this website may be copied, reproduced, republished, uploaded, posted, transmit, distributed, or modified without the express written permission of AGS Travel, except that you may download, display and print one copy of the materials presented on this website on a single computer for your personal, non-commercial use only.
3. Privacy and your personal data
It is required that you provide your account and personal details for payment online.
For your personal data: AGS Travel totally respect your right to privacy; therefore we only use your personal data that has been given for the purposes of making bookings and providing confirmation of your reservation. AGS Travel will provide only your name and check-in/check-out date that will be issued on the e-ticket to hotels in order to make your reservation. You will receive our events, promotions and preferential price if you acknowledge and agree that AGS Travel can use your personal data for the above purposes. Our administration system is located within our own firewall protected internal network, thus your personal data will be protected in privacy. However, AGS Travel will provide your personal data to the government as the request for conforming to the law.
4. The linking websites
This website has a linking to third party websites, this only supports and offers a secure server for your credit card payments and. AGS Travel should not take responsibility for the information usage policies of the operators of these websites.
5. Cancellations and refund
Certain accommodation and tour products will apply additional cancellation charges.
For tour products: All cancellations must be received in writing, sent to us via fax or email. Any cancellation fee is charged dependent on each tour that you have booked. These cancellation conditions and cost AGS Travel are located under the pricing on the individual pages and will be clearly advised to you in writing at the time of booking.
Refund: AGS Travel provide refund for the cancellation following the cancellation policy. In order for a refund to be approved, you must have a signed refund request form that must be completed in writing and made direct to us. The refund amount will be transferred to your account which you used for payment online after deducting cancellation fee. The refund time will be made within 20 working days.
All credit card refunds will be processed in a timely manner. The refund process depends on your billing cycle with the credit card company. Once the refund instructions leave our office, it can take anywhere from 15 – 45 working days for the proceeds to arrive in your account.